Returns and Warranty

Right Of Withdrawal (Cooling Off) 

Under the Act, 'Distance Buying' when purchasing over the internet the consumer is entitled to a 'Cooling Off Period' of 14 days after delivery of the product. Within this period a product can be returned without giving any reason.

When claiming the rights of withdrawal certain rules apply. During the period the customer is responsible for the care of the product and packaging. The customer can only unpack the product to the degree necessary to be able to assess whether he wishes to retain the product. If he wishes to make use of the Right Of Withdrawal then he must return the delivered product with all the accessories and in its original condition which includes the packaging on return. Products that are damaged, incomplete used or have damaged packaging may be refused refund.

the cost and risk of the return process is entirely on the customer's account. The supplier is required to repay the amounts paid by the consumer within 30 days of receiving the product back.

Look at: European Consumer Center for more information about the right of withdrawal. To use your right of withdrawal, MJTechnologies gives you 14 days’ time to submit an RMA request. This time starts on the day you receive the product in question

Items that cannot be returned under the Cooling Off period include

  Goods made to order or special order items

  Audio/video recordings when unsealed/opened by the consumer

  Computer software or warranties when unsealed/opened by the consumer (this includes turning on a computer or device that contains software)

  GPS units that have been used (unit gets activated on satellite discovery)

  Electronically sent software/licenses/warranties

  Items that would be unhygienic to be resold

Be aware that the right of withdrawal does not apply to business customers of MJTechnologies. Please create a personal account when you wish to order for personal use and qualify for the Right Of Withdrawal.

Products that develop a fault after use are generally repaired rather than replaced. Some manufacturers require that the end user contact them directly regarding faulty products and not the retailer. In such cases please contact MJTechnologies and we will be happy to supply you with the manufacturer's contact details. Please note that your statutory rights are not affected, if you are having problems contacting/dealing with the manufacturer, we will be happy to assist you. The quickest route is usually always for customers to contact the manufacturer directly. There are some items that require troubleshooting at the source; an example is a router with connected to an internet connection. MJTechnologies Online will not be able to do this for you

Damaged in Transit

If your goods were damaged in transit, we request that you report it to us within 48 hours. If goods are visibly damaged on receipt, please sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we will send out a replacement for the item.

Incorrect product

If you have received the incorrect product, we request that you report it to us within 48 hours. Please do not open the incorrect product.

Missing items

If you missing items in your delivery which are not backordered, we request that you report it to us within 48 hours.

Display

LCD displays are made up of a set number of pixels and each pixel is made from 3 sub pixels; one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex. Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the LCD's life. To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers to follow. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. All reputable manufacturers conform to and support the ISO 13406-2 standard. The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the LCD and allowing for 2 malfunctioning pixels per million pixels.
Native resolution No. of pixels No. of million pixels Acceptable defects 1024 x 768 786,432 0.8 2 1280 x 1024 1,310,720 1.3 3 1600 x 1200 1,920,200 1.9 4 2048 x 1536 3,145,728 3.1 6
The table below shows the allowable number of malfunctioning sub-pixels that are acceptable, depending on the native resolution of the LCD and allowing for 5 malfunctioning sub-pixels per million pixels.
Native resolution No. of pixels No. of million pixels Acceptable defects 1024 x768 786,432 0.8 4 1280 x 1024 1,310,720 1.3 7 1600 x 1200 1,920,200 1.9 10 2048 x 1536 3,145,728 3.1 16
The table below shows the allowable number of malfunctioning sub-pixels that are acceptable within a 5 x 5 block of pixels, depending on the native resolution and allowing for 2 malfunctioning sub-pixels within a 5 x 5 block, per million pixels.
Native resolution No. of pixels No. of million pixels Acceptable defects 1024 x 768 786,432 0.8 2 1280 x 1024 1,310,720 1.3 3 1600 x 1200 1,920,200 1.9 4 2048 x 1536 3,145,728 3.1 6